High fidelity soundtrack most of the time

High fidelity soundtrack most of the time

Netflix could improve there packaging to prevent this type of problem, but theres no guarantee that the USPS isnt going to stomp, smash, bend or shove the disc into a mailbox. Yup, same thing happened with me with Vacancy. It couldnt have been the age of the disc, since I got it the day after the movie was released on disc. I had to have been the first renter. I just had 2 Vacancy discs in a row from netflix cracked exactly like the picture. Wouldnt play. Its good to see other people are having the same problem. I thought I was having some really horrible luck. I have rented over 20 blu ray discs without problems until now. Must be certain discs with some kind of manufacturing problem. I had the same thing happen to me. Ive rented 12 BluRay discs, and 7 have been cracked. The CSR I spoke with did indicate they are aware of the problem, but have no plans to ship BR movies with any more protection than the zero protection their thin paper sleeves offer. Netflix could solve this problem by using cardboard/padded mailers, but its cheaper for them to reship movies. Until enough people make enough noise about this issue, they will not fix this problem. I was given an extra movie for my next billing cycle, and a credit for my current month when I reminded them that I could file a dispute with my credit card for the current cycle, as I wasnt receiving the service I paid for. Dont let them placate you with lip service, politely DEMAND what you think is fair and be prepared to cancel the service if they dont provide a solution. They are obligated to provide the service they charged for, and since theres no dollar value set for each individual rental, you are entitled a FULL refund if they cannot provide this service. PLEASE use a Sharpie and writed CRACKED or DAMAGED on the paper sleeve when you send these back, because their warehouse crew could easily ship it to another person. If people start getting discs already marked damaged by other customers, Netflix cant hide from that. Blu-Ray has a hard coating that makes them less flexable, hence more cracking. Its not Netflix problem. Actually, it is a Netflix problem. They are aware that the discs are easily damaged, and they havent pulled them from their site. They should not offer BluRay discs until they can introduce another style of envelope that offers protection for the discs. They are a publicly traded company, and their obligation to their stockholders is more important than the consumer that uses their product/service. January 22nd, 200 The last 6 BluRay movies I received were identically cracked. Annoying, I signed in on Netflix because I wanted to access their BluRay selection. I thought I should contact Netflix to report the problem so the whole library wouldnt be ruined. They dont really encourage relationship with the customer, do they. I was surprised to see on this blog that this issue has been going on for the last 6 months and has not been addressed. Im not too sure what I think about Netflix now. Im sure if some big shot blogger would start making some noise about is suddenly they would start looking for Im an insider, and we are aware of the challenges. BD breakage isnt catastrophic, although all these reports make it sound horrible. I certainly recognize that its a significant negative for the individuals who receive such broken discs, of course. While I havent had the cracking problem, the last 2 discs I Perfect Stranger and The Lake were unplayable. Perfect Stranger had what appeared to be swirling striations of color on the disc. It loaded, but wouldnt play at all. The Lake House had 3 huge scratches and froze constantly. I did as suggested and wrote Damaged! on the sleeve. and pointed out the reasons. I have ordered replacement titles if those dont work, Netflix will be receiving my irate telephone call too. I have been with Netflix for years and have never had any damage problems until I started renting Blu-Ray titles.